Privacy Policy

Privacy Policy for Baghero.com

Last Updated: April 23, 2025

Bag Hero, a division of Loewenberg Inc., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or shop at https://baghero.com/ (the “Site”). By using our Site, you agree to these practices. For questions, reach out to support@baghero.com.

1. Information We Collect

We collect information to process orders, enhance your experience, and improve our Site. The types of information include:

  • Personal Information: When you buy Bag Hero or Salsa Sidekick products, create an account, sign up for our newsletter, or contact us, we may collect:
    • Name
    • Email address
    • Shipping and billing address
    • Phone number
    • Payment information (handled securely via Stripe or PayPal)
  • Reviews and Blog Comments: If you submit a review via Judge.me or comment on our blog, we collect your name, email, and the content you provide.
  • Usage Data: We automatically collect data about your Site interactions, including:
    • IP address
    • Browser type
    • Device information
    • Pages visited and time spent
    • Cart behavior (via apps to optimize conversions)
  • Cookies and Tracking: We use cookies and similar technologies (e.g., Google Analytics) to analyze Site performance and track cart activity. You can manage cookie preferences through your browser or our cookie consent tool.

Creating an account is optional but allows us to save your preferences and order history for convenience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping via Shipo.
  • Communicate about purchases, updates, or promotions (you can opt out of marketing emails).
  • Improve Site functionality and user experience.
  • Analyze usage and cart behavior to enhance conversions (via Google Analytics and other apps).
  • Display reviews and blog comments to share feedback.
  • Meet legal obligations, such as tax or fraud prevention.

3. How We Share Your Information

We share your information only as needed to operate our Site and fulfill orders:

  • Service Providers:
    • Payment Processors: Stripe and PayPal securely process payments (we don’t store full card details).
    • Shipping: Shipo receives your name, address, and phone number to deliver orders.
    • Reviews: Judge.me collects and displays review data.
    • Analytics and Apps: Google Analytics and conversion apps process usage data to optimize the Site.
  • Legal Requirements: We may disclose data if required by law, such as to comply with a subpoena or protect our rights.
  • Business Transfers: If Loewenberg Inc. is sold or merged, your data may be transferred to the new entity.

We do not sell your personal information or share it for third-party marketing purposes.

4. Cookies and Tracking Technologies

Our Site uses cookies to improve your experience:

  • Essential Cookies: Enable core Site functions (e.g., cart, checkout).
  • Analytics Cookies: Google Analytics tracks Site performance and user behavior.
  • Functional Cookies: Conversion apps monitor cart activity to optimize user experience.

You can opt out of non-essential cookies via our cookie consent tool or browser settings. Disabling cookies may impact Site functionality.

5. Your Rights and Choices

Depending on your location, you may have rights under laws like the CCPA (California) or GDPR (EU):

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate information.
  • Deletion: Request deletion of your data (subject to legal retention needs).
  • Opt-Out: Unsubscribe from marketing emails via the link in emails or contact support@baghero.com.
  • Non-Discrimination: We won’t penalize you for exercising your rights.

To exercise these rights, email support@baghero.com. We’ll respond within the required timeframe (e.g., 45 days for CCPA, 30 days for GDPR).

California residents: You may opt out of “sales” of personal data (per CCPA). We don’t sell data, but some analytics sharing may qualify. Contact us to opt out.

6. Data Security

We prioritize your security. Our WooCommerce Site uses SSL encryption to protect data during transmission. Payments are processed securely by Stripe and PayPal. We implement reasonable safeguards to prevent unauthorized access, but no system is fully secure. We’ll notify you of any breach as required by law.

7. Data Retention

We retain your information only as necessary:

  • Order data (name, address, payment records) is kept for 7 years for tax and legal compliance.
  • Account data is retained until you request deletion.
  • Review and blog comment data remains on the Site unless you request removal.
  • Analytics data is stored per Google Analytics’ settings (typically 26 months).

8. International Data Transfers

Bag Hero operates from the U.S. (6411 Marbella Blvd, Apollo Beach, FL 33572). If you’re outside the U.S., your data may be transferred to and stored in the U.S., where privacy laws differ. By using our Site, you consent to this transfer. For EU users, we comply with GDPR requirements.

9. Third-Party Links

Our Site may link to external sites (e.g., Stripe, PayPal, Judge.me). This Privacy Policy doesn’t cover their practices. Review their policies before sharing data.

10. Children’s Privacy

Our Site is not intended for users under 16. We don’t knowingly collect data from minors. If we learn we have, we’ll delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a new “Last Updated” date. Check back periodically.

12. Contact Us

For privacy questions, concerns, or to exercise your rights, contact:

Loewenberg Inc. (Bag Hero)
6411 Marbella Blvd
Apollo Beach, FL 33572
Email: support@baghero.com