Refund and Returns Policy

Bag Hero Return Policy

Bag Hero Return Policy
30-Day Money Back Guarantee
At Bag Hero, a division of Loewenberg Inc., we stand by every clip we sell. We’ll do everything we can to make you happy with your purchase, but if you’re not completely satisfied within the first 30 days of delivery of your initial order, we’ll refund your money (less shipping & processing).

How to Return Bag Hero Items for a Refund
1. Contact Customer Service
To get a refund, you’ll need a Return Authorization Number to ensure your refund is credited correctly. Contact Customer Service within 30 days of delivery, and one of our team members will provide a Return Authorization Number (valid for 7 days).

2. Package Your Item for Return
To ensure your package arrives safely and undamaged, please pack each item in its original packaging. Include all accessories, parts, and pieces (like the Salsa Sidekick, if included) to receive a full refund of the purchase price (less shipping & processing).

3. Label Your Package
For the fastest refund, use the “Return Label” on your invoice, which includes the correct return address:
Bag Hero
6411 Marbella Blvd
Apollo Beach, FL 33572
Cut along the dotted lines and attach the “Return Label” to your package. You MUST write your Return Authorization Number clearly where indicated on the label. A Return Authorization Number is required for us to process your refund.

4. Secure Your Package
Protect yourself from loss or theft by insuring the return shipment and using a trackable service like USPS Certified Mail, UPS, or FedEx. The return must be shipped within 7 days of receiving your Return Authorization Number. Keep your receipt for your records. We cannot issue a credit or refund for items that are damaged, lost in shipping, or sent COD. We do not accept walk-in returns under any circumstances—all returns must be received via mail.

5. Receive Your Refund
Credit card purchases will be refunded to your credit card the day we process your return. It may take up to two billing cycles for the credit to appear on your statement. For purchases made by personal check, money order, or cashier’s check, Bag Hero, a division of Loewenberg Inc., will issue a refund check the same day we process your return. Refunds cover the full purchase price but do not include shipping & processing charges.

Please allow up to 2 weeks to process your return and up to 30 days for refunds. We’ll always do our best to process your return and issue your refund as quickly as possible.

Contact us at {email} for questions related to refunds and returns.